Assistant Reservations Manager

SUMMARY

The Assistant Reservations Manager will lead the reservation process at the hotel. Responsibilities include monitoring/ maintaining group reservations systems, involvement with hotel inventory, assisting with reservation related training, and attending hotel reservation related meetings

RESPONSIBILITIES 

• Review daily transient reservations, notes, and service requests for accuracy
• Assist with room block inquiries via phone and info sites
• Field social and corporate leads and direct to appropriate sales managers
• Enter rooming lists for corporate room blocks and implement billing procedures
• Support Director of Corporate Sales and Reservations Manager with administrative support including but not limited to rebuilding charts and making necessary folders available through shared files
• Monitor pickup of group blocks, inventory needs and cutoffs
• Assist the front office team with blocking VIP reservations
• Enter data for STR reports
• Reconcile the Travel Agent Commissions
• Analyze revenue reports and pacing

REQUIREMENTS

• Minimum 2 years of experience in Front Office or Reservations preferred
• Experience with Maestro, Pegasus, Cvent, Hotel Planner and Outside Travel Agents including Expedia, Booking.com and Hotel Tonight systems preferred
• Thorough working knowledge of reservations software and booking systems
• True desire to satisfy the needs of others in a fast paced, luxury environment
• Excellent communication skills- both verbal and written 
• Excellent organization and time management skills
• Must have knowledge and experience with MS Excel and Word
• Must be a team player, capable of working under pressure
• Ability and flexibility to adapt and embrace change
• Committed to producing quality work

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran, or disability status.